GENERAL TERMS & CONDITIONS

These Terms and Conditions govern all contractual relationships regarding orders placed on Riya’s website, www.riyanaturals.com (below mentioned as ”RIYA” /”we” / ”website”).

Please read the Terms and Conditions carefully before placing any orders on www.riyanaturals.com.

Due to Swedish legislation we only accept orders from those over 18 years old. If you are under 18 years old you must have permission from a parent or legal guardian. If you are under 16 years old you must let your parent or guardian accept RIYA’s privacy policy before you register to use this site or any of this site’s services. These Terms and Conditions may be modified from time to time. Users are responsible for keeping themselves updated with such changes.

If you do not agree to any changes of these Terms and Conditions, we kindly ask you to contact us immediately at info@riyanaturals.com. Changes made after you have placed an order will not affect your order unless we are required to make the change by law.

Contact

Riya Naturals AB

Anders Sörenssonsgata 11

212 42 Malmö, Sweden info@riaynaturals.com

 

DISCLAIMER

Riya Naturals AB does not guarantee that all items included on the RIYA web shop are in stock at the time of your order. In the event that an item is unavailable, RIYA will contact you shortly by phone or by e-mail. RIYA may, at any time, amend the content of the site. Although RIYA strives to display the correct texts, images and pricing on the site and web shop, errors may occur. RIYA cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. If you have been charged the wrong amount in the web shop, RIYA will give you the option of placing a new order with the correct price or cancelling your order. RIYA reserves the right to cancel any order prior to dispatch if we discover that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Parts of the services mediated through the site are maintained by outside organizations. In situations where RIYA acts as an agent for such services, we cannot be held responsible for any errors resulting from their activities. RIYA cannot be held responsible for any damage caused from using the site.

COPYRIGHT PERMISSION NOTICE

Copyright in the documents provided on this site (including, without limitation, the trade marks of RIYA, logos, graphics, text, photos, designs, icons, images, data and software) is owned by or licensed by RIYA. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from RIYA. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please email info@riyanaturals.com

TRADEMARKS

Our trademarks include (amongst others) the RIYA name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.

FORCE MAJEURE

In case of Force Majeure, RIYA’s obligations will be suspended. The contract between you and RIYA can, in such cases, be partially or fully terminated by yourself or by RIYA. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or Internet service, natural disasters or similar events. RIYA will under such circumstances do all we can to solve the matter for our customers as soon as possible.

GOVERNING LAW

These Terms and Conditions are in accordance with Swedish law.

The laws of your country may differ from Swedish law. Users should comply with all applicable local and international laws and regulations regarding the use of our website.

SHOPPING HELP

In order to make purchases on the RIYA webshop you will be required to provide your personal details. We ask you to provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that are valid and correct. RIYA reserves the right to delay any order if fraud is suspected, and also to restrict multiple quantities of an item being shipped to any customer or postal address.

PURCHASE

When you place an order on RIYA‘s website you will receive an electronic order confirmation to your e-mail address. Before placing an order at the RIYA webshop you must agree to these Terms and Conditions. We cannot guarantee that all items shown at the RIYA web shop are available in stock at the time of your order. Some items might be sold out. If the item you have ordered is out of stock we will contact you by e-mail and you will be entitled to terminate your order and get all your money back. We will, without undue delay, give you a full refund within 30 days from when the order was terminated. RIYA may reject your order if we are unable to obtain authorization for payment.

PRICES AND PAYMENT

All prices displayed on the RIYA web shop are given in SEK, VAT included. All transactions are made in SEK. Currently we only ship in Sweden. Please note that the shipping cost is not included in the prices displayed on the web shop. The shipping cost will be calculated and displayed at check out.

SHIPPING FEES

Deliveries within Sweden are shipped by PostNord.

DELIVERY INFORMATION

During winter and summer holidays, all orders may take a few extra days before being processed and shipped. Sweden: PostNord 1-5 days. Please note that delivery times are provided as guidelines only, not taking into account eventual delays.

UNCOLLECTED ITEMS

Items that are delivered by PostNord are retained at the local delivery office for 2 weeks. After this time the item will be returned to us. You will be charged for the shipping fees. Please bear in mind that you have to collect the item if you wish to use your right of withdrawal.

RETURNS AND EXCHANGE

You have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days from the day after the day on which you acquire (, or a third party other than a carrier and indicated by you acquires) physical possession of the last of the goods. To exercise the right to cancel, you must inform us by letter to: Notice of Contract Cancellation, Riya Naturals AB, Anders Sörenssonsgata 11, 212 42 Malmö, Sweden or by email to: info@riyanaturals.com. For orders cancelled under the ICACRs, we will issue you with a full refund including the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make reimbursement without undue delay, and not later than:

(i) 14 days after the day we receive back from you any of the goods supplied; or

(ii) (if earlier) 14 days after the day you provide us with evidence that the goods have been returned; or

(iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation.

We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement.

In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest. [If we do not receive the cancelled order back, we may arrange to have it collected from you at your cost.]

You shall return cancelled orders to, Riya Naturals AB, Anders Sörenssonsgata 11, 212 42 Malmö, Sweden, without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.

You will have to bear the cost of returning the goods.

COMPLAINTS

If you wish to address any complaints regarding the quality of your product or if the product is damaged upon delivery, please contact info@riyanaturals.com. We aim to help you as soon as possible. Please contact us as soon as you find any defects, so that we can help you.

In such case, please provide us with the following details:

* your order number;

* the product code/product name;

* details of the defect; and

* if you want a refund or replacement.

PRIVACY POLICY

All personal information, such as name, address and e-mail address, which you will provide when registering on the website or when placing an order with RIYA will be handled with utmost care and in accordance with EU law and in accordance with our PRIVACY POLICY.

On May 25, the new data protection regulation, also known as the GDPR, came into force. The General Data Protection Regulation is a common law applicable to all EU / EEA countries. Our business is adapted in accordance with applicable regulations, both in terms of organization and technology.

In order to maintain our business and provide good service to our customers, we need to collect some personal information.

We collect and store personal data in order to fulfill agreements with our customers. In addition, personal information is stored for billing and marketing purposes. Personal data stored is stored on the customer card and on orders placed in the store. If you choose to receive e-mail, your email address is stored in an e-mail list.

The technical solution that our shop relies on fulfills GDPR requirements both in terms of security and compliance with registered rights. Evalent as our supplier also provides an agreement where they commit to meeting the requirements of GDPR.

According to GDPR, you as the owner of personal data are entitled to information about what is stored about you.

* You have the right to have incorrect information corrected.

* You are entitled to be deleted from different registries.

* You are entitled to limit processing of data.

* You have the right to move your personal information and objections.

* You have the right to complain about data handling and may be entitled to compensation.

More detailed information about GDPR can be found on the data inspection website: https://www.datainspektionen.se/dataskyddsreformen/dataskyddsforordningen/

For questions please contact us at info@riyanaturals.com